Field Service Technician — Clinical Workflow

Job overview

The Field Service Technician — Clinical Workflow role is hybrid in Portland, OR, with customer-site work. Compensation is $65,000–$80,000 per year. The technician supports Capsa Healthcare’s health IT and medication management products, coordinating with customers and internal operations and engineering teams. The role installs, maintains, repairs, and upgrades products and software, helping customers keep equipment functioning and use it effectively. Field documentation and feedback also help internal teams identify recurring issues and improve products.

What you'll do

• Install, repair, maintain, refurbish, and upgrade products and software
• deploy, configure, test, and validate equipment at customer facilities
• use approved tools for performance monitoring, remote diagnostics, and troubleshooting
• coordinate deliveries and service logistics
• train customers and third-party service providers
• maintain work instructions and training materials
• document service activity and report trends
• provide technical consultation to internal teams
• travel as required for installations, service, and field projects
• participate in a predefined rotational on-call schedule if applicable
• complete trip reports and service records
• provide field feedback to Product Management and Engineering.

What we're looking for

Skills & competencies

field service technician

clinical workflow

hybrid

portland or

capsa healthcare

healthcare technology

equipment installation

troubleshooting

customer training

field service

$65k–$80k

on-call rotation may apply

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off and holidays
• medical, dental, and vision insurance
• paid parental leave
• 401(k) with company match
• company-paid life, AD&D, and long-term disability insurance
• voluntary supplemental coverage.

Why this role

Travel may be up to 75%, including overnight domestic travel and occasional international travel. A predefined rotational on-call schedule may apply.

About the employer

CAPSA HEALTHCARE is hiring for this role. Industry: Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance. Sector: 81.