Customer Service Representative – State Farm Agent Team Member

Job overview

The Customer Service Representative – State Farm Agent Team Member role is an onsite, full-time position in Miami, FL. Pay is $17–$20 per hour. The representative supports Yamelys Santana's State Farm insurance agency and its community clients. The role helps deliver responsive client experiences by answering inquiries, explaining policy information, processing changes and claims, and maintaining accurate interaction records. It contributes to agency growth by anticipating client needs and coordinating with other team members.

What you'll do

• Answer customer inquiries and provide policy information
• assist clients with policy changes and updates
• process insurance claims and follow up with clients
• maintain accurate records of customer interactions.

What we're looking for

Skills & competencies

customer service representative

miami fl

yamelys santana state farm agent

insurance

policy information

policy changes

claims processing

customer records

full-time

$17–$20/hr

health insurance

paid time off

simple ira

Work arrangement

• Weekend coverage required

Benefits & perks

• Simple IRA, license reimbursement, group life insurance, performance bonus, health insurance, paid time off, training and development, and advancement opportunity.

Why this role

The posting lists license reimbursement, training and development, and potential advancement. Previous customer service experience is preferred.

About the employer

Yamelys Santana - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.