Service Advisor/Writer

Job overview

The Service Advisor/Writer position is onsite in McCall, ID, with compensation of $45,000–$70,000 per year. Idaho Water Sports is a marine dealership, and this role supports its service department and customer repair experience. Serving as the main contact between customers and technicians, the advisor documents concerns, prepares estimates, schedules repairs, manages work orders, orders parts, and keeps customers informed. The role helps coordinate shop workflow and ensure repairs and billing are accurately documented.

What you'll do

• Greet customers and document service requests
• prepare estimates and repair quotes
• obtain customer approval
• open, manage, and close work orders
• schedule appointments
• coordinate workflow
• order parts and follow up with vendors
• communicate repair status
• review completed repairs
• document and bill labor, parts, supplies, and outside services
• process warranty claims
• maintain records
• answer phones
• help keep the service department organized.

What we're looking for

Skills & competencies

service advisor/writer

marine dealership

onsite

mccall id

idaho water sports

full-time

$45,000–$70,000/year

customer service

repair estimates

work orders

parts ordering

warranty claims

rotating saturdays

Work arrangement

• Weekend coverage required

Why this role

Rotating Saturdays are required during the busy season; peak season may involve approximately 40–50 hours per week and additional hours.

About the employer

Idaho Water Sports is hiring for this role. Industry: Recreational Goods Rental. Sector: 53.