Customer Service Representative, State Farm Agent Team Member

Job overview

The Customer Service Representative, State Farm Agent Team Member role is onsite in Smithville, TN, with compensation of $50,000–$70,000 per year. The position supports Mallory Pfingstler’s State Farm agency and its customers. The representative handles customer inquiries, policy updates, and claims follow-up while coordinating with agency teammates. Clear, attentive service helps reinforce customer relationships and support the agency’s growth.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions.

What we're looking for

Skills & competencies

customer service representative

state farm agent team member

smithville tn

mallory pfingstler

insurance agency

policy information

policy changes

claims follow-up

customer records

$50k–$70k/year

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Simple IRA, license reimbursement, performance-based bonus, flexible schedule, paid time off, training and development, gym membership, and advancement opportunities.

Why this role

The agency describes a team-oriented culture and potential internal growth opportunities for driven, sales-minded candidates. Previous customer service experience is preferred.

About the employer

Mallory Pfingstler - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.