Order Management Specialist

Job overview

The Order Management Specialist role is onsite in Lafayette, IN. Compensation is not specified. The position supports RealTruck customers and coordinates with the supervisor to process orders and material releases efficiently. The specialist manages customer orders through fulfillment and serves as a point of contact for inquiries, sales support, and order status. By coordinating across customers and internal teams, the role helps meet purchase requirements, resolve issues, and support customer satisfaction.

What you'll do

• Build relationships with assigned customers
• respond to inquiries and requests, including applicable tax-deferred profiles, claims, rebates, and warranty support
• manage open orders, releases, delivery issues, and payment disputes
• maintain customer portals, pricing, part numbers, planograms, service levels, scorecards, and quality audits
• collaborate with sales, marketing, and product development
• analyze customer behavior and account metrics
• use demand forecasting to anticipate needs and inventory levels
• identify upselling and cross-selling opportunities
• recommend efficiency, cost-saving, and revenue improvements.

What we're looking for

Skills & competencies

order management specialist

realtruck

lafayette in

onsite

full-time

customer service

order fulfillment

order releases

account management

customer portals

demand forecasting

automotive accessories

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage
• company-paid life insurance and disability
• 401(k) match
• wellbeing days
• parental leave
• educational reimbursement
• referral bonuses
• employee discounts.

Why this role

Requires a high school diploma or GED and at least two years of customer service and/or account management experience. Benefits include medical, dental, vision, company-paid life insurance and disability, 401(k) match, wellbeing days, parental leave, educational reimbursement, referral bonuses, and employee discounts.

About the employer

RealTruck Group Inc is hiring for this role. Industry: Other Motor Vehicle Parts Manufacturing. Sector: 33.