Bilingual Customer Service Representative — English/Spanish

Job overview

The Bilingual Customer Service Representative role is onsite in Killeen, TX, with pay of $13.52–$16.52 per hour. MCI provides customer experience, business process outsourcing, and cloud technology services through contact center operations. The representative supports inbound service programs in English and Spanish by answering product, service, billing, and account questions, troubleshooting basic technical issues, and documenting interactions. The role aims to resolve customer needs efficiently, protect confidential information, and escalate complex concerns when needed.

What you'll do

• Handle inbound and outbound customer interactions
• provide service in English and Spanish
• identify customer needs and offer solutions
• troubleshoot basic technical issues
• assist with product, service, billing, and account inquiries
• recommend additional products and services when appropriate
• document interactions
• follow client processes and compliance requirements
• protect customer information
• escalate complex concerns
• participate in training and coaching.

What we're looking for

Skills & competencies

bilingual customer service representative

mci careers

killeen tx

full-time

english and spanish

$13.52–$16.52/hour

customer support

contact center

account inquiries

basic technical support

customer documentation

training provided

career advancement

Work arrangement

• Weekend coverage required

Benefits & perks

• The posting describes comprehensive training, continuous learning and development, and advancement opportunities into supervisor, trainer, quality assurance, and operations management roles.

Why this role

Entry-level, full-time, onsite position; previous contact center experience is not required. Schedules vary by client program, and the posting describes comprehensive training and advancement opportunities.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.