Lead Guest Services Team Member

Job overview

The Lead Guest Services Team Member role is an onsite position located in Laredo, TX. Compensation is specified as $11.33 - $15.18 per hour. This role supports the Pilot Flying J travel center team in maintaining high standards of service and operational efficiency. The role exists to process merchandise and fuel transactions while supervising a small team of cashiers. It contributes to the company's goals by ensuring a clean, organized environment and providing excellent service to all guests, including professional drivers and travelers.

What you'll do

• Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
• Complete end-of-shift reports and close out procedures
• Follow company and local guidelines with regards to the sale of any restricted merchandise items
• Maintain an organized and clean work area
• Use suggested selling methods to promote and sell products
• Ensure quality service is delivered to every guest
• Handle guest complaints and issues
• Determine break schedules and team member placement during shift
• Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
• Model behaviors that support the company's common purpose
• Ensure all activities are in compliance with rules, regulations, policies, and procedures.

What we're looking for

Skills & competencies

full-time

day shift

laredo tx

pilot flying j

guest services

retail

cashier

leadership

onsite

weekly pay

$11.33-$15.18/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Fuel Discount, Nation-wide Medical Plan/Dental/Vision, 401(k), Flexible Spending Accounts, Adoption Assistance, Tuition Reimbursement, Flexible Schedule, Weekly Pay

Why this role

Weekly Pay, Fuel Discount, 401(k), Tuition Reimbursement, Adoption Assistance

About the employer

Pilot Flying J is hiring for this role. Industry: Other Support Activities for Road Transportation. Sector: 48.