Customer Service Phone Agent, Level I

Job overview

The Customer Service Phone Agent role is onsite in Midlothian, VA, at the company headquarters. Compensation is $16 per hour. The agent supports Shades of Light’s customer service center for its home furnishings and lighting business. The role handles customer questions and transactions across phone and email, helping customers select products, place orders, resolve product issues, and navigate the company website. Accurate follow-up and collaboration with colleagues support the company’s customer service standards.

What you'll do

• Answer customer questions and concerns
• handle a high volume of calls
• follow up with vendors, distributors, and other resources by email
• assist with orders, product selection, product questions, returns, and damaged or defective product claims
• guide callers through website navigation and troubleshooting
• collaborate with colleagues and leadership
• meet individual and team objectives and metrics.

What we're looking for

Skills & competencies

customer service phone agent

level i

call center

phone support

order placement

returns

product questions

midlothian va

shades of light

full-time

$16/hr

10:00 a.m.–6:30 p.m.

overtime as needed

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical with HSA option, dental and vision coverage, employer-paid short-term disability, 401(k) with company match, paid time off, and paid holidays.

Why this role

The stated schedule is 40 hours per week, 10:00 a.m.–6:30 p.m., with overtime as needed; the posting notes a November training class.

About the employer

Shades of Light,LLC is hiring for this role. Industry: Hobby, Toy, and Game Retailers. Sector: 45.