Customer Service Representative — Friday–Sunday

Job overview

The Customer Service Representative role is onsite in Powhatan, VA, with compensation of $25 per hour. The schedule is Friday through Sunday, 7 a.m.–6 p.m. SoGood Plumbing, Heating, & Air serves customers in the Richmond area. The representative converts incoming customer calls into booked service appointments, follows a call script, keeps customer records accurate, and communicates with dispatch and management. The role supports customer satisfaction and the company’s service operations.

What you'll do

• Convert incoming customer calls into booked service appointments
• learn and use the call script
• maintain accurate customer database records
• communicate with dispatch and the manager
• participate in training.

What we're looking for

Skills & competencies

customer service

call handling

appointment booking

customer database

dispatch coordination

friday–sunday

7 a.m.–6 p.m.

powhatan va

sogood plumbing, heating, & air

$25/hr

medical insurance

paid training

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, vision, and dental insurance
• $250 monthly employer contribution toward medical coverage
• up to a month of paid leave
• 401(k)
• paid training.

Why this role

The posting lists medical, vision, and dental insurance, employer contributions of $250 monthly toward medical coverage, up to a month of paid leave, a 401(k) plan, and paid Nexstar training.

About the employer

SoGood Plumbing, Heating, & Air is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.