Automotive Service Advisor

Job overview

The Automotive Service Advisor role is onsite in Florence, AL. Compensation is not specified. The position supports Singing River Honda, a dealership and service center specializing in Honda vehicles. The advisor coordinates customer service from appointment scheduling through repair follow-up. By documenting concerns, explaining repairs, preparing estimates, coordinating parts, and addressing complaints, the role helps customers understand service needs and supports customer retention.

What you'll do

• Greet customers and schedule service appointments
• document concerns
• write service orders and repair descriptions
• translate customer concerns into repair terminology
• explain repairs and review service history
• test-drive vehicles to confirm repairs
• estimate repair cost and timing
• handle complaints
• coordinate parts ordering and follow-up
• provide customer service.

What we're looking for

Skills & competencies

automotive service advisor

service writer

customer service

service appointments

repair estimates

honda

florence al

zt auto

singing river honda

full-time employment type

day shift

Work arrangement

• Weekend coverage required

Why this role

Service advisor or writer experience is required. CDK experience is helpful.

About the employer

ZT Auto is hiring for this role. Industry: Used Car Dealers. Sector: 44.