Patient Experience Manager

Job overview

Compensation is $0 per year. The Patient Experience Manager role is onsite in Louisville, KY. Crothall Healthcare provides specialized support services exclusively to the healthcare industry and partners with hospitals. The manager coordinates patient experience activities and satisfaction initiatives across the assigned system. The role monitors performance, supports action plans and compliance, and works with on-site management to strengthen client satisfaction, account retention, and operational goals.

What you'll do

• Track financial incentives, penalties, and reporting tied to patient satisfaction
• support client satisfaction and account retention
• administer surveys and respond
• monitor patient satisfaction initiatives and follow-up
• help develop and monitor action plans
• participate in hospital committees
• ensure compliance with regulatory agencies
• monitor regional performance and industry updates
• work with on-site management
• prepare reports and standardize forms and data
• develop and implement training plans
• recognize employees when programs succeed.

What we're looking for

Skills & competencies

patient experience manager

patient satisfaction

healthcare

hospital support

customer surveys

hcahps

cms compliance

jcaho compliance

training and development

louisville ky

crothall healthcare

medical benefits

401(k)

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, life and disability insurance, retirement plan, flexible time off, holiday time off, health and wellness programs, paid parental leave, and other listed benefits.

Why this role

Preferred qualifications include a high school diploma or GED, 2–3 years of customer service training experience, and 3–4 years in service-oriented operations; a four-year degree is preferred.

About the employer

Crothall Healthcare is hiring for this role. Industry: Offices of All Other Miscellaneous Health Practitioners. Sector: 62.