Business Development Center Representative

Job overview

The Business Development Center Representative role is onsite in Dearborn, MI, with pay of $16–$18 per hour based on experience, plus an opportunity for a monthly performance bonus. The role supports Village Ford’s Business Development Center, which connects with customers and helps create a strong dealership experience from the first interaction. This position manages customer communications and follow-up, schedules sales and service appointments, and maintains accurate customer records. It helps the dealership deliver a smooth customer journey by coordinating with sales and service teams and responding to customer inquiries.

What you'll do

• Handle inbound calls, emails, and online inquiries
• follow up with sales and service leads
• schedule sales and service appointments
• maintain accurate CRM records
• provide information about inventory, promotions, and dealership services
• support sales and service teams
• monitor team activity and complete monthly reporting
• assist with switchboard coverage as needed.

What we're looking for

Skills & competencies

business development center

customer communications

appointment scheduling

crm

customer service

sales leads

service leads

automotive dealership

dearborn mi

village ford

$16–$18/hr

monthly bonus opportunity

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, short- and long-term disability, hospital indemnity, life insurance, 401(k) with match, identity theft protection, pet insurance, paid holidays, and paid vacation.

Why this role

Monthly performance bonus opportunity; automotive experience is a plus, and the employer is willing to train the right person.

About the employer

Village Ford Inc is hiring for this role. Industry: New Car Dealers. Sector: 44.