Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Seattle, WA. The posting lists pay of $17.13–$28.00 DOE; the pay period is not specified. Express Services is a local staffing partner that connects with companies hiring for customer service roles. The representative assists customers across in-person, phone, and email channels, resolves questions and complaints, processes orders and account updates, and records interactions. The role contributes to consistent service delivery by collaborating with teammates, identifying customer-experience improvements, and escalating concerns appropriately.

What you'll do

• Greet and assist customers in person, by phone, or email
• answer questions and resolve complaints
• provide accurate product or service information
• process orders, returns, exchanges, and account updates
• maintain customer interaction records
• collaborate with team members on service goals
• identify customer-experience improvements and escalate concerns
• follow company policies and procedures.

What we're looking for

Skills & competencies

customer service representative

seattle wa

express services

$17.13–$28.00 doe

customer support

order processing

returns and exchanges

account updates

customer records

phone support

email support

staffing partner

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• term life
• short-term disability
• 401(k)
• Employee Assistance Program
• paid holidays and sick leave. Eligibility varies.

Why this role

Bilingual skills are a plus but not required; benefit eligibility varies.

About the employer

Express Services is hiring for this role. Industry: Employment Placement Agencies. Sector: 56.