Client Service Representative

Job overview

The Client Service Representative role is onsite in Phoenix, AZ, in an office environment. Compensation is not specified; the posting describes competitive hourly pay and performance-based bonuses. Howard Air provides heating and air-conditioning services and equipment to customers. The representative serves as a first point of contact, scheduling service and installation appointments and managing customer inquiries. The role also supports sales coordination and connects customers with internal teams to keep communication clear and service needs moving forward.

What you'll do

• Answer inbound calls and schedule service appointments
• schedule maintenance, repairs, and equipment installations
• manage email and web portal inquiries
• make outbound calls to coordinate appointments
• track sales performance, educate clients about products and services, schedule sales appointments, and liaise between customers and internal teams.

What we're looking for

Skills & competencies

client service representative

customer service

phoenix az

howard air

appointment scheduling

hvac service

inbound calls

crm software

sales support

health insurance

dental insurance

vision insurance

performance bonuses

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• performance incentives
• employee appreciation events
• career development programs
• advancement opportunities
• employee discounts.

Why this role

The posting lists Monday–Friday or Tuesday–Saturday shift options and describes flexible availability, including evenings or weekends as required.

About the employer

Howard Air is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.