Senior Manager, Customer Success

Job overview

The Senior Manager, Customer Success is an onsite role based in Topeka, KS, with a salary range of $125,000 - $135,000 per year. This position supports the Customer Success department at iCIMS, a leading enterprise hiring platform provider. This role is responsible for leading and scaling high-performing Customer Success teams to drive adoption, retention, and value realization. The manager will translate organizational priorities into actionable plans, develop leadership capability, and partner with cross-functional stakeholders to ensure operational excellence and exceptional customer outcomes.

What you'll do

• Lead, coach, and develop Customer Success managers
• translate strategic priorities into actionable plans
• drive operational performance through metrics and business insights
• provide strategic oversight of customer portfolios
• partner with Account Management, Support, and Product teams to drive retention and growth.

What we're looking for

Skills & competencies

full-time

day shift

topeka ks

icims

customer success

management

saas

leadership

operational excellence

retention

$125k-$135k

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, 401(k) with match, disability insurance, parental leave, tuition reimbursement, open vacation policy.

Why this role

Includes base salary plus commission potential, comprehensive health and wellness benefits, and an open vacation policy.

About the employer

iCIMS is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.