Customer Service Representative / Dispatcher

Job overview

The Customer Service Representative / Dispatcher role is onsite in Golden, CO, with stated pay of $17–$30 per hour. Mac Vik Plumbing is expanding its call center to support customer service for its plumbing, heating, and electric business. The role assists customers and service technicians by handling incoming calls, booking service appointments, and entering accurate customer information. It supports the company’s goal of providing five-star service through clear communication, careful dispatching, and prompt handling of customer concerns.

What you'll do

• Convert incoming customer calls into booked service appointments
• enter accurate customer information into ServiceTitan
• communicate professionally
• help resolve customer complaints
• and provide service and support across company areas. The posting requires more than three years of customer service or dispatching experience in plumbing, heating, and electric, and identifies ServiceTitan experience as a desired qualification.

What we're looking for

Skills & competencies

customer service representative

dispatcher

golden co

mac vik plumbing

call center

servicetitan

appointment booking

customer support

service dispatch

plumbing

heating

electric

$17–$30/hour

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k), performance-based bonus, free uniforms, health insurance, advancement opportunities, signing bonus, training and development, recruiting and training incentives, and continued education incentives.

Why this role

The posting lists a 401(k), performance-based bonus, free uniforms, health insurance, advancement opportunities, signing bonus, and training and development. It also mentions recruiting and training incentives and continued education incentives.

About the employer

Mac Vik Plumbing is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.