Front Desk Agent

Job overview

The Front Desk Agent role is onsite in Florence, KY, with stated compensation of $13–$13.75 per hour. The position is at LaQuinta Inn & Suites Florence Cincinnati Airport, operated by a hospitality company that manages hotel properties. The agent supports guest service by responding to inquiries and complaints, recording customer interactions, following up on questions, and escalating issues when needed. The role also involves keeping current on service and product information and sharing customer feedback with the team.

What you'll do

• Answer incoming calls about products and services, complaints, and general inquiries
• meet with the sales lead to receive updated service and product knowledge
• communicate customer suggestions to the team
• follow scripts for challenging customer issues and escalate when appropriate
• record customer interactions and follow up to ensure questions are answered.

What we're looking for

Skills & competencies

front desk agent

full-time

florence ky

laquinta inn & suites

hotel guest service

customer inquiries

complaint resolution

call handling

customer records

eight-hour shifts

$13–$13.75/hour

Work arrangement

• Weekend coverage required

Why this role

The posting requires strong communication and active listening skills, a high school diploma or equivalent, and the ability to stand for a typical eight-hour shift.

About the employer

LaQuinta Inn & Suites Florence Cincinnati Airport is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.