Retail Shift Leader — The UPS Store

Job overview

The Retail Shift Leader role is onsite in Rockville Centre, NY. The posting lists compensation of $18–$22 per hour based on experience, plus performance incentives. The multi-location operator provides shipping, packing, printing, and mailbox services. The Shift Leader runs assigned shifts, supports daily store operations, and helps deliver a strong customer experience. By coaching team members, maintaining store standards, resolving customer concerns, and supporting sales goals, the role contributes to consistent store operations and service.

What you'll do

• Lead daily store operations during assigned shifts
• assist at the counter with shipping, packing, printing, and Amazon returns
• greet and serve customers professionally
• coach and support team members
• maintain cleanliness, organization, and inventory levels
• follow company procedures and operational policies
• resolve customer concerns
• promote store services to support sales goals
• assist with opening, closing, and cash handling.

What we're looking for

Skills & competencies

retail shift leader

rockville centre ny

the ups store

shipping

packing

printing

mailbox services

customer experience

store operations

team coaching

cash handling

$18–$22/hour

performance incentives

weekend availability

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance-based incentives and recognition, structured training and ongoing development, and potential growth into Store Manager or Unit Manager roles.

Why this role

The posting offers performance-based incentives, structured training and ongoing development, and a growth path to Store Manager or Unit Manager roles.

About the employer

The UPS Store #3933 is hiring for this role. Industry: Optical Goods Retailers. Sector: 45.