Healthcare Call Center Manager

Job overview

The Healthcare Call Center Manager role is onsite in Miami, FL. Compensation is $68,000–$88,000 per year. The role supports healthcare patient intake, admissions coordination, and call center operations. This manager leads admissions coordinators and patient intake staff to help individuals and families access care through an efficient, professional, and compassionate admissions experience. The role oversees intake processes, monitors performance, improves service quality, and coordinates with clinical, administrative, and billing teams.

What you'll do

• Supervise, coach, and mentor admissions coordinators and patient intake staff
• oversee daily call center operations
• manage inquiry handling, insurance verification, intake coordination, and scheduling
• monitor performance metrics, response times, admissions trends, and productivity
• identify process improvements
• collaborate with clinical, administrative, and billing teams
• develop and deliver training on compliance, communication, documentation, and patient care
• maintain confidential records
• prepare leadership reports
• handle escalated inquiries and sensitive concerns
• stay current on healthcare regulations, insurance procedures, and privacy requirements.

What we're looking for

Skills & competencies

healthcare call center manager

revel staffing

miami fl

onsite

full-time

healthcare admissions

patient intake

call center operations

team leadership

insurance verification

scheduling

hipaa

$68k–$88k per year

Work arrangement

• Weekend coverage required

Why this role

Requires an active HIPAA compliance or training credential and a high school diploma or GED; emphasizes empathetic handling of sensitive patient and family concerns.

About the employer

Revel Staffing is hiring for this role. Industry: HMO Medical Centers. Sector: 62.