Debt Recovery Agent

Job overview

The Debt Recovery Agent role is onsite in Midway, GA. Pay is $7.25 per hour. MCI provides customer experience and business process outsourcing services through contact centers. The agent contacts customers with past-due accounts, discusses repayment options, and documents account activity. The role contributes to account recovery through empathetic customer service, accurate records, and compliance with company and regulatory requirements.

What you'll do

• Make outbound calls to customers with past-due accounts
• negotiate repayment plans and settlements
• offer empathetic solutions to customers experiencing financial hardship
• review account histories and determine recovery strategies
• document interactions and update account information
• address customer concerns
• explain payment options and account status
• comply with policies and regulations
• escalate complex issues
• meet individual and team performance goals.

What we're looking for

Skills & competencies

debt recovery agent

midway ga

mci careers

$7.25/hr

outbound calls

past-due accounts

repayment plans

account documentation

customer service

regulatory compliance

20+ wpm

microsoft office

high school diploma

Work arrangement

• Weekend coverage required

Why this role

Requires high school diploma or equivalent, 20+ WPM typing, basic Microsoft Office and Windows proficiency, and strong communication, negotiation, and conflict-resolution skills.

About the employer

MCI Careers is hiring for this role. Industry: Collection Agencies. Sector: 56.