Player Services Representative

Job overview

The Player Services Representative role is onsite in Cleveland, OH, and pays $15 per hour. JACK Thistledown Racino provides guest-facing gaming and entertainment services. The representative supports a welcoming guest experience while accurately handling currency, gaming-related transactions, payouts, and vouchers. Careful verification and documentation help maintain accountability across assigned service windows and shifts.

What you'll do

• Provide friendly, prompt guest service
• promote CLUB JACK programs and card membership
• operate an assigned window and exchange currency for coins or tokens
• prepare and issue hand-paid jackpots and hopper fills
• generate pari-mutuel tickets and credit vouchers
• make simulcast payouts and redeem vouchers
• verify funds and document transactions.

What we're looking for

Skills & competencies

player services representative

cleveland oh

jack thistledown racino

part-time

guest service

money handling

cash transactions

jackpot processing

pari-mutuel tickets

credit vouchers

ohio lottery commission license

$15/hour

Work arrangement

• Weekend coverage required

Benefits & perks

• A $1,000 hiring incentive is stated in the job title.

Why this role

Part-time role with flexible availability, including weekends and holidays. Requires at least six months of money-handling experience, one year of customer service, and ability to obtain an Ohio Lottery Commission license.

About the employer

JACK Thistledown Racino LLC is hiring for this role. Industry: Casinos (except Casino Hotels). Sector: 71.