Strategic Customer Success Manager

Job overview

The Strategic Customer Success Manager role is hybrid in Austin, TX, with required office attendance one to two times per week. Compensation is not specified. Canva’s Sales and Success team supports Canva Enterprise, whose platform helps organizations create, collaborate, and publish visual content. The manager owns the post-implementation journey for strategic North American customers, from onboarding and adoption through renewal and expansion. The role contributes to customer value, retention, and revenue growth by coordinating cross-functional support, identifying account risks, and developing growth opportunities.

What you'll do

• Lead onboarding, training, adoption, and advocacy for strategic accounts
• identify upsell and cross-sell opportunities with Sales
• own renewal execution and expansion strategy
• diagnose account risks and coordinate mitigation
• advocate for customer needs and influence product roadmap
• partner with implementation, technical account management, solutions consulting, and ecosystem teams.

What we're looking for

Skills & competencies

strategic customer success manager

austin tx

canva

hybrid

canva enterprise

customer success

b2b saas

strategic accounts

renewals

account expansion

retention

office 1–2 days weekly

Work arrangement

• Weekend coverage required

Benefits & perks

• Equity packages
• health benefits
• 401(k) company contribution
• parental leave
• annual Vibe & Thrive allowance
• flexible leave options.

Why this role

Requires six or more years of enterprise-level post-sale B2B SaaS experience and a record of exceeding renewal and expansion quotas. Hybrid work requires commuting to the Austin office one to two times weekly.

About the employer

Canva is hiring for this role. Industry: Software Publishers. Sector: 51.