Operations Analyst

Job overview

The Operations Analyst supports the implementation, optimization, and ongoing performance of third-party and proprietary tools used by SERVPRO to facilitate National Account programs with insurance carriers and commercial clients. This onsite role is based in Nashville, TN, and compensation is not specified. The position supports the Sales Operations Excellence department in driving business efficiency. This role exists to ensure that operational tools are effectively integrated into business processes and aligned with industry standards. The analyst contributes to strategic planning, continuous improvement, and data integrity, while providing user support and helping shape long-term tool enablement strategies.

What you'll do

• Perform gap analysis on third-party tools
• align processes with tool adoption
• develop rule data sets
• evaluate financial impact
• collaborate with National Account Sales
• manage reporting on tool performance
• provide training and support.

What we're looking for

Skills & competencies

contract

operations analyst

nashville tn

insurance

restoration

data analysis

process improvement

xactimate

full-time

onsite

no degree required

no weekends

no on-call

Work arrangement

• Weekend coverage required

Benefits & perks

• Health benefits (medical, vision, dental), 401(k) with match, profit sharing, paid time-off, paid holidays, paid parental leave, fitness rooms, EAP.

Why this role

Experience with Verisk/Cotality tools (Xactimate, XactAnalysis) and restoration industry background preferred.

About the employer

Servpro Industries, LLC is hiring for this role. Industry: Process, Physical Distribution, and Logistics Consulting Services. Sector: 54.