French Bilingual Customer Experience Specialist

Job overview

The French Bilingual Customer Experience Specialist is listed in Melbourne, FL; the posting also identifies the role as remote in its closing tag. Starting pay is $18.34 per hour plus a $2.00-per-hour French bilingual differential. Percepta provides customer loyalty services across multiple channels and languages for client companies. The specialist serves as a point of contact for customers and prospective buyers, answering questions and resolving concerns about automotive products and services. Through phone, email, and chat interactions, the role builds customer relationships, coordinates with dealers and support teams, and follows through to support customer satisfaction and loyalty.

What you'll do

• Handle inbound and outbound customer calls, emails, and chats
• provide product and service information
• assist with vehicle specifications, availability, promotions, and dealer connections
• resolve customer issues using available resources
• document inquiries and concerns
• follow up with customers and dealers
• participate in business-related marketing and sales projects
• meet management-set goals.

What we're looking for

Skills & competencies

customer experience specialist

french bilingual

melbourne fl

percepta

customer service

automotive products

phone and email support

chat support

dealer coordination

english and french

starting $18.34/hr

$2/hr bilingual differential

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, vision, and life insurance
• FSA and HSA
• 401(k)
• vacation, sick time, and paid holidays
• tuition reimbursement
• employee assistance, discount, training, development, and rewards programs.

Why this role

French and English fluency is required. The posting lists health, dental, vision, and life insurance; FSA and HSA; 401(k); vacation, sick time, and paid holidays; tuition reimbursement; employee assistance, discount, training, development, and rewards programs.

About the employer

Percepta is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.