Customer Service Manager – Packaging Services Plant
Employment type
Full-time
Work setting
On-site
Location
Louisville, KY
Schedule
Day shift
Posted
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Job overview
The Customer Service Manager – Packaging Services Plant role is onsite in Louisville, KY. Compensation is described as competitive, with no numeric amount specified. The manager leads customer service operations at Hood Container’s Louisville Packaging Services Plant, partnering with plant departments to support facility goals and customer service. The role provides direction to the account manager/coordinator team and connects customer needs with production, shipping, and scheduling. By monitoring backlog, delivery performance, quotes, pricing, and escalations, the manager helps improve service processes and meet customer expectations.
What you'll do
- Provide strategy, direction, and leadership to the Louisville Account Manager/Coordinator team
- partner with production leadership, shipping, and scheduling to review backlog and production performance
- review plant goals and on-time deliveries
- generate and review daily booking reports
- assign accounts and communicate backup plans
- exercise reorder pricing authority within approved guidelines
- oversee quote generation
- assist with customer escalations and complaints
- support team training and development through meetings and one-on-ones
- evaluate and improve processes
- champion the operating system and collaborate with IT to resolve issues.
What we're looking for
- Skills & competencies
- customer service managerpackaging servicesaccount managementcustomer escalationsproduction planningon-time deliveryquote generationlouisville kyhood containerplant operationsquarterly bonuscompany-sponsored training
- Work arrangement
- Weekend coverage required
Benefits & perks
- Competitive benefits package
- company-sponsored training
- quarterly bonus. Benefits eligibility begins the first day of the month after 30 days of employment.
Why this role
Requires five or more years of leadership experience in customer service, sales, or sales support and two or more years in manufacturing, industrial, or warehousing environments; quarterly bonus and company-sponsored training are noted.
About the employer
HOOD CONTAINER CORPORATION is hiring for this role. Industry: Corrugated and Solid Fiber Box Manufacturing. Sector: 32.
Additional details
- Industry sector
- 32
- Industry
- Corrugated and Solid Fiber Box Manufacturing
- Occupation code
- 11-2022.00
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Listing ID: 0a396e15-386f-4198-ac3a-86eea90c5300