Guest Services Representative

Job overview

The Guest Services Representative role is onsite in Marietta, OH, with rotating shifts across three to four days per week, typically 3 p.m.–11 p.m.; other shifts may be needed. Compensation is not specified. The role supports guest services at the Fairfield Inn by Marriott Marietta. The representative manages guest arrivals and departures, reservations, payments, and questions while coordinating with hotel departments. The role helps maintain guest satisfaction and smooth front-desk operations.

What you'll do

• Provide customer service in person and by telephone
• process guest check-in and check-out
• maintain guest and meeting-room status information
• complete shift paperwork and daily audits
• verify credit-card authorization
• open and close guest accounts
• resolve problems within guidelines
• process room and meeting-room reservations and payments
• assist with lobby and office cleaning
• maintain the Market/Suite Shop and coffee bar
• set up the breakfast bar.

What we're looking for

Skills & competencies

guest services representative

full-time

marietta oh

fairfield inn

marriott

hotel front desk

guest check-in

guest check-out

reservations

payment processing

rotating shifts

3-4 days per week

3 pm-11 pm

weekend and holiday work

Work arrangement

• Weekend coverage required

Why this role

The schedule includes weekday, weekend, and holiday availability with rotating shifts; hotel experience is preferred but not required.

About the employer

Fairfield Inn by Marriott Marietta OH is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.