Customer Service Department Manager

Job overview

The Customer Service Department Manager is an onsite role based in Burlington, WI, with a salary range of $85,000 to $100,000 per year. This position supports the Kenosha branch of Uline, a leading distributor of shipping and packaging materials, by overseeing daily department operations and team performance. This role exists to maintain Uline's reputation for legendary customer service by training team leads, optimizing operational procedures, and resolving escalated customer issues. The manager contributes to organizational goals by fostering a positive, high-performing team environment and identifying opportunities for increased efficiency.

What you'll do

• Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
• Manage the daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

What we're looking for

Skills & competencies

full-time

day shift

burlington wi

uline

customer service

management

$85k-$100k

onsite

drug-free workplace

eeo employer

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance, 401(k) with 6% match, bonus programs, paid time off, tuition assistance, on-site fitness center.

Why this role

Includes comprehensive health insurance, 401(k) with 6% match from day one, multiple bonus programs, and tuition assistance.

About the employer

Uline, Inc. is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.