Call Center Representative

Job overview

The Call Center Representative role is onsite in Oklahoma City, OK. Compensation is $60,000–$65,000 per year. Entertainment Travel Associates provides travel experiences and tailored travel solutions for businesses and clients. The representative handles customer inquiries, explains services and procedures, and identifies solutions or next steps. Accurate call documentation and appropriate referrals help maintain consistent service quality and support customer satisfaction.

What you'll do

• Handle incoming customer calls professionally
• provide accurate information about products, services, and procedures
• listen to concerns and identify solutions or next steps
• refer complex questions to the appropriate department
• document call details according to established procedures
• and collaborate with teammates to maintain service quality.

What we're looking for

Skills & competencies

call center representative

customer service

incoming calls

customer inquiries

call documentation

problem solving

travel services

oklahoma city ok

entertainment travel associates

$60k–$65k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Structured training, ongoing support, professional development, and potential for advancement based on performance.

Why this role

Structured training and ongoing support are offered. Previous call center or customer service experience is an advantage but is not required.

About the employer

Entertainment Travel Associates is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.