Service Desk Analyst

Job overview

The Service Desk Analyst role is based in Fort Wayne, IN; the posting also lists hybrid remote work arrangements among Franklin Electric’s benefits and work options. Compensation is not specified. Franklin Electric describes its work as providing access to water, fuel, and electricity through its products and services. The analyst provides first- and second-level technical support to internal users across computer, server, network, voice, software, and hardware environments. The role resolves incidents within service-level expectations and escalates complex issues to specialized support teams when needed.

What you'll do

• Respond to internal technology support requests
• provide first-line support for client computers, networks, servers, voice hardware, and software
• enter and manage incident and service-request tickets in ServiceNow
• support computer programs used across business functions
• provide hardware support for computers, phones, and other technology equipment
• escalate complex issues when necessary.

What we're looking for

Skills & competencies

service desk analyst

franklin electric

fort wayne in

technical support

servicenow

it service management

hardware support

software support

network support

hybrid remote work

401(k) match

tuition reimbursement

professional development

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off and holidays
• paid parental leave
• 401(k) matching and service contributions
• health, dental, vision, and life insurance
• short- and long-term disability
• fertility and adoption support
• tuition reimbursement
• professional development assistance
• wellness programs.

Why this role

The posting lists hybrid remote work arrangements among company offerings; the specific arrangement for this role is not detailed.

About the employer

Franklin Electric is hiring for this role. Industry: Commercial and Service Industry Machinery Manufacturing. Sector: 33.