Call Center Representative

Job overview

The Call Center Representative role is onsite in Columbus, OH. Compensation is $50,000–$55,000 annually. Biz Voice Boost helps brands strengthen their public image through professional communication, community engagement, and outreach strategies. The representative handles assigned customer calls, provides accurate information, identifies needs, and helps resolve routine service concerns. By documenting interactions and escalating complex matters when needed, the role supports service quality and customer satisfaction.

What you'll do

• Handle incoming and outgoing customer calls as assigned
• provide information about products, services, and procedures
• identify customer needs and respond to inquiries
• assist with routine concerns and escalate complex matters
• maintain a courteous tone
• document interactions according to procedures
• collaborate with colleagues and work toward service standards and performance expectations.

What we're looking for

Skills & competencies

call center representative

columbus oh

biz voice boost

customer calls

customer service

inbound calls

outbound calls

issue resolution

customer documentation

communication skills

$50k–$55k

professional training

Work arrangement

• Weekend coverage required

Benefits & perks

• Professional training, ongoing coaching and team support, career growth opportunities, and skill development.

Why this role

Training on company procedures and customer service expectations, ongoing coaching, and opportunities to develop communication and problem-solving skills. Previous call center or customer service experience is welcome but not required.

About the employer

Biz Voice Boost is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.