Customer Service Representative, State Farm Agent Team Member

Job overview

The Customer Service Representative, State Farm Agent Team Member role is onsite in Milford, DE, with compensation of $40,000–$45,000 per year. The position supports Shawn Collins’s State Farm agency and its community members. The representative helps customers understand and manage their insurance policies, resolves inquiries, processes claims, and maintains interaction records. The role contributes to agency growth by delivering customer experiences and coordinating with other agency team members.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions.

What we're looking for

Skills & competencies

customer service representative

insurance

policy information

policy changes

claims processing

customer records

milford de

shawn collins state farm

$40k–$45k per year

full-time

spanish preferred

training and development

Work arrangement

• Weekend coverage required

Benefits & perks

• License reimbursement, Simple IRA, performance-based bonuses, flexible schedule, health insurance, advancement opportunities, paid time off, and training and development.

Why this role

The posting notes that internal growth opportunities are anticipated for especially driven and sales-minded candidates; bilingual Spanish is preferred.

About the employer

Shawn Collins - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.