Service Desk Technician

Job overview

The Service Desk Technician role is onsite in Wilmington, NC, with compensation not specified. The posting also lists Raleigh, NC as a work location. Celito Communications provides managed IT services and is hiring to support its growing client base. The technician serves as a frontline contact for client IT requests, troubleshooting issues and managing tickets to support timely resolution and service commitments. The role helps maintain a consistent customer experience while allowing senior engineers and project teams to focus on complex technical initiatives.

What you'll do

• Serve as the primary contact for client support requests
• troubleshoot hardware, software, Microsoft 365, and network issues
• manage tickets and meet service-level requirements
• escalate complex issues
• document support work and client communications
• provision user accounts, devices, and applications
• monitor client environments and alerts
• support onboarding, offboarding, endpoint management, deployments, patching, and IT projects
• communicate issue status
• maintain security practices
• identify recurring incident trends
• participate in after-hours support and on-call.

What we're looking for

Skills & competencies

full-time

service desk technician

it support

managed service provider

microsoft 365

windows support

networking

endpoint management

wilmington nc

raleigh nc

celito communications

after-hours support

on-call

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision
• life and disability coverage
• flexible spending accounts
• 401(k) with match
• PTO and holiday pay
• supplemental accident, critical illness, and hospital care benefits.

Why this role

The role includes advanced troubleshooting, root-cause analysis, service desk process improvement, and participation in onboarding and training new team members.

About the employer

Celito Communications is hiring for this role. Industry: Telecommunications Resellers. Sector: 51.