IT Help Desk Technician

Job overview

The IT Help Desk Technician is an onsite role based in Tallahassee, FL. Compensation is not specified for this position, which supports the technical infrastructure and end-user needs of the organization. This role serves as the primary point of contact for technical support, responsible for troubleshooting hardware and software issues, managing user accounts, and maintaining IT inventory to ensure seamless daily operations.

What you'll do

• Answering, documenting, and triaging help desk requests via phone, email, and chat
• resolving common issues such as password resets, account unlocks, and connectivity problems
• managing user accounts, access rights, and deactivations in enterprise systems
• escalating complex issues to the appropriate technical teams
• maintaining IT knowledge base content and self-service resources
• assisting users with general computer and software questions
• managing loaner equipment, peripherals, and IT inventory
• supporting audits, inventories, and team improvement initiatives
• ensuring compliance with data security and confidentiality requirements.

What we're looking for

Skills & competencies

full-time

day shift

tallahassee fl

it support

help desk

technical support

onsite

microsoft office

hardware troubleshooting

software support

Work arrangement

• Weekend coverage required

Why this role

Stable, long-term engagement in a mission-driven environment with hands-on exposure to a wide range of IT support activities.

About the employer

SEBENZA LLC, is hiring for this role. Industry: Temporary Help Services. Sector: 56.