Senior Manager, Customer Success

Job overview

The Senior Manager, Customer Success works onsite in Raleigh, NC, with an annual base salary range of $125,000 - $135,000. This role leads high-performing teams at iCIMS, a company dedicated to transforming talent acquisition through AI-powered hiring solutions. This role exists to drive customer adoption, retention, and value realization. The manager leads customer-facing teams, optimizes operational processes, and partners with cross-functional stakeholders to ensure consistent customer success outcomes and business growth.

What you'll do

• Lead, coach, and develop Customer Success managers.
• Translate strategic priorities into actionable plans.
• Drive operational performance through metrics and customer health indicators.
• Partner with Account Management, Support, and Product teams to ensure customer retention and growth.

What we're looking for

Skills & competencies

full-time

day shift

raleigh nc

icims

customer success

saas

leadership

$125k-$135k

ai

talent acquisition

weekend work required

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, 401(k), parental leave, open vacation policy, tuition reimbursement.

Why this role

Requires 7-11+ years of experience in Customer Success or related SaaS functions and 1+ years of leadership experience.

About the employer

iCIMS is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.