Auto Service Advisor / Service Writer

Job overview

The Auto Service Advisor / Service Writer role is onsite in Jamestown, TN. Compensation is described as competitive, with no numeric pay specified. Independent Auto and Diesel Repair is a family-owned automotive and diesel repair shop focused on customer service and vehicle repair. The advisor serves as the link between customers and technicians, translating reported vehicle concerns into estimates, work orders, and scheduled service. By keeping customers informed throughout repairs and setting realistic timelines, the role supports an organized repair process and customer experience.

What you'll do

• Greet customers in person and by phone, listen to vehicle concerns, and prepare written estimates with plans for urgent repairs and future service needs.
• Add work orders to the database and schedule appointments with realistic completion timelines.
• Communicate with technicians through the computerized point-of-sale system, update customers during repairs, and contact them when vehicles are ready for pickup.

What we're looking for

Skills & competencies

auto service advisor

service writer

jamestown tn

independent auto and diesel repair

full-time

monday–friday

7:30 a.m.–6:00 p.m.

weekends off

customer service

repair estimates

work orders

automotive repair

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage
• paid time off
• company-provided uniforms.

Why this role

Monday–Friday, 7:30 a.m.–6:00 p.m.; occasional overtime may be required. The posting asks for at least two years of service advisor experience. Benefits include medical, dental, and vision coverage, PTO, and company-provided uniforms; weekends off are stated.

About the employer

Independent Auto and Diesel Repair is hiring for this role. Industry: General Automotive Repair. Sector: 81.