Call Center Patient Representative

Job overview

The Call Center Patient Representative role is based onsite in Cincinnati, OH, with a hybrid remote option after six months. Compensation is not specified. Tri State Urologic Services’ office team supports patient access and administrative services for the practice. The representative handles patient calls and appointment scheduling, maintains accurate demographic and insurance records, and responds to patient requests and concerns. The role helps ensure patients receive courteous assistance while protecting confidential health information and following applicable policies.

What you'll do

• Answer phones professionally
• schedule appointments
• collect demographic, financial, medical, and insurance information
• enter and update patient records in electronic medical records
• register new patients
• address requests and concerns
• return calls as needed
• maintain patient confidentiality under HIPAA and follow organizational compliance policies.

What we're looking for

Skills & competencies

call center patient representative

tri state urologic services

cincinnati oh

hybrid option after 6 months

patient scheduling

patient registration

medical records

insurance verification

hipaa

no weekends

no evenings

no holidays

health insurance

retirement plan

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, vision, life, and pet insurance
• health savings account
• paid sick time, paid time off, paid holidays, profit sharing, and retirement plan.

Why this role

The posting states no weekends, evenings, or holidays. Benefits include health, dental, vision, life, and pet insurance; a health savings account; paid sick time, paid time off, paid holidays, profit sharing, and a retirement plan.

About the employer

Tri State Urologic Services is hiring for this role. Industry: Offices of Physicians (except Mental Health Specialists). Sector: 62.