Customer Support Representative — Government Services

Job overview

The Customer Support Representative — Government Services role is onsite in Miami, FL. Compensation is not specified. HelloGov AI is a Miami-based govtech company using artificial intelligence to streamline government-service processes such as passports, travel visas, and vehicle registration. The representative handles high-volume outbound customer calls, guides customers through passport applications, resolves concerns, supports retention, and shares customer feedback. The role helps make government-service applications easier to navigate while supporting a seamless customer experience.

What you'll do

• Make approximately 200 outbound calls daily
• guide customers through passport applications
• de-escalate concerns professionally
• support customer retention and prevent cancellations or refunds
• provide customer feedback to improve services and processes.

What we're looking for

Skills & competencies

full-time

customer support

outbound calls

government services

passport applications

miami fl

hellogov ai

customer retention

crm tools

de-escalation

parking pass

breakfast and snacks

Work arrangement

• Weekend coverage required

Benefits & perks

• Parking pass, complimentary breakfast and snacks, medical, vision, dental and life insurance, 10 PTO days, most federal holidays, and growth opportunities.

Why this role

The posting describes a high-volume role with approximately 200 calls per day, complimentary breakfast and snacks, and a parking pass.

About the employer

HelloGov AI is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.