Customer Service Representative Supervisor

Job overview

The Customer Service Representative Supervisor works onsite in San Francisco, CA, at the Permit Center at 49 South Van Ness Avenue. Compensation is $103,376–$125,606 per year. The San Francisco Planning Department guides land use to support inclusive, sustainable, and prosperous neighborhoods; the Permit Center brings permitting services together in one public-facing location. The supervisor directs daily customer service operations for people seeking permitting information and City services. The role coordinates staff, training, and workload, resolves escalated inquiries, and works with participating departments to improve consistent service delivery and operational processes.

What you'll do

• Plan and coordinate daily work of customer service staff
• develop schedules and distribute workloads
• monitor attendance and adjust staffing
• supervise and evaluate employees
• provide guidance and participate in recruitment and development
• coordinate training on service standards, policies, permitting procedures, systems, and OpenGov workflows
• monitor customer service systems
• investigate and resolve escalated inquiries and complaints
• provide direct customer assistance during high-volume periods
• support staff through process changes
• identify recurring inquiries and workflow inefficiencies
• coordinate with permitting departments
• prepare operational reports and documentation.

What we're looking for

Skills & competencies

customer service supervisor

san francisco ca

permit center

city and county of san francisco

full-time

$103,376–$125,606

public service

permitting

staff supervision

opengov

customer operations

permanent exempt

Work arrangement

• Weekend coverage required

Why this role

Permanent Exempt, full-time position with an appointment duration not exceeding 36 months. Application deadline is November 9, 2026, at 5:00 p.m. PST; requires three years of verifiable full-time customer service experience serving a diverse customer population.

About the employer

City and County of San Francisco is hiring for this role. Industry: Legislative Bodies. Sector: 92.