Service Acquisition Specialist

Job overview

The Service Acquisition Specialist role is onsite in Charleston, WV. Compensation is not specified; the posting describes the rate of pay as competitive. The role bridges the dealership’s Service and Sales departments and supports vehicle acquisition opportunities. The specialist identifies service customers who may be interested in purchasing or selling a vehicle and connects them with the appropriate sales or used-vehicle team. The role supports dealership acquisition efforts through customer interactions, appraisals, purchase offers, and follow-up.

What you'll do

• Prepare for next-day appointments using XTime
• check in customers and introduce them to service advisors
• conduct appraisals and create purchase offers using VINCUE ACE Report
• deliver offers to service drive customers through appropriate channels
• refer customers interested in trading or selling to the appropriate departments
• use the CRM to route customers to sales associates and follow up
• assist service advisors with the Active Delivery Process and the service manager as needed.

What we're looking for

Skills & competencies

service acquisition specialist

automotive dealership

vehicle appraisals

purchase offers

customer relations

crm

charleston wv

moses auto group

service drive

sales coordination

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, paid time off, employee assistance program, 401(k) with company match, and employee purchase discounts on parts, labor, and vehicles.

Why this role

Customer service experience of at least two years is highly preferred; valid driver’s license is listed as an ideal-candidate attribute.

About the employer

Moses Cadillac GMC of Charleston is hiring for this role. Industry: New Car Dealers. Sector: 44.