Bilingual Bank Customer Service Representative

Job overview

The Bilingual Bank Customer Service Representative role is onsite in Las Cruces, NM, with stated compensation of $14.01–$15.51 per hour. MCI Careers provides customer experience, business process outsourcing, and technology services through contact centers. The representative handles customer inquiries through calls, email, and live chat, resolving routine issues and escalating complex cases. The role supports banking customers by providing accurate, courteous service and maintaining compliant, confidential records.

What you'll do

• Handle inbound calls, emails, and live chats
• understand customer needs and provide accurate solutions
• troubleshoot basic technical issues and escalate complex cases
• work toward first-call resolution
• follow client processes and scripts
• use knowledge bases and training materials
• maintain CRM records and document outcomes
• handle financial inquiries according to compliance and confidentiality standards
• meet attendance and training requirements.

What we're looking for

Skills & competencies

bilingual customer service

banking support

inbound calls

email support

live chat

help desk

back-office processing

crm records

las cruces nm

mci careers

$14.01–$15.51/hour

paid training

entry-level

Work arrangement

• Weekend coverage required

Why this role

Entry-level role with paid training; bilingual communication is specified in the title and posting.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.