Customer Success Manager, Medical Devices

Job overview

The Customer Success Manager, Medical Devices role is onsite in Boston, MA, with a base salary of $140,000–$160,000 per year. Lumafield develops industrial CT scanning and AI-driven tools that provide product visibility and analysis for manufacturing. The role owns the customer lifecycle from onboarding through renewals and expansion, helping medical-device manufacturing customers realize measurable value from Lumafield’s hardware and software. It combines technical understanding of CT workflows and manufacturing with account strategy to support adoption, retention, and growth.

What you'll do

• Serve as primary customer contact and trusted advisor
• coordinate with Solutions Engineering, Sales, Marketing, Product, and Finance
• guide product validation, including IQ/OQ/PQ and CSV as relevant
• quantify business impact and return on investment
• manage renewals, churn risks, and account expansion
• conduct business reviews and success planning
• improve customer success processes and playbooks.

What we're looking for

Skills & competencies

customer success manager

medical devices

lumafield

boston ma

customer lifecycle

industrial ct scanning

manufacturing

account growth

renewals

iso 13485

21 cfr part 11

$140k–$160k

Work arrangement

• Weekend coverage required

Benefits & perks

• Equity grant, health and wellness stipend, 401(k), parental leave, flexible paid time off, commuter benefits, and company-wide events.

Why this role

The posting lists an engineering bachelor’s degree or equivalent technical experience, 10+ years of experience, and familiarity with ISO 13485 and 21 CFR Part 11. Benefits include equity, a health and wellness stipend, 401(k), parental leave, flexible PTO, and commuter benefits.

About the employer

Lumafield is hiring for this role. Industry: Research and Development in the Physical, Engineering, and Life Sciences (except Nanotechnology and Biotechnology). Sector: 54.