Field Service Manager — Water and Wastewater

Job overview

The Field Service Manager — Water and Wastewater role is onsite in Woburn, MA, with travel to customer sites as needed. Compensation is described as competitive and based on experience, but no numeric amount is specified. Practical Applications designs, operates, services, and supports water and wastewater treatment systems throughout New England to protect public health and the environment. The manager leads service operations to support reliable performance of customer water and wastewater systems. The role coordinates technicians, maintenance and emergency response, customer relationships, budgets, compliance, and service growth.

What you'll do

• Manage daily field service operations and technician schedules
• coordinate startup, maintenance, troubleshooting, and repairs
• serve as primary customer contact
• develop preventive maintenance agreements
• lead emergency response
• provide technical support
• monitor service performance and customer satisfaction
• prepare proposals and contracts
• manage budgets and profitability
• ensure safety, environmental, and regulatory compliance
• recruit, train, mentor, and evaluate technicians.

What we're looking for

Skills & competencies

field service manager

water and wastewater

woburn ma

practical applications

service operations

technician leadership

preventive maintenance

emergency response

water treatment

wastewater treatment

customer relationships

travel to customer sites

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance bonus opportunities
• health and retirement benefits
• paid vacation and holidays
• professional training and certification support
• company vehicle or vehicle allowance
• career advancement opportunities.

Why this role

Requires at least five years of experience in water treatment, wastewater treatment, industrial utilities, or related service management; company vehicle or vehicle allowance; professional training and certification support.

About the employer

Practical Applications, Inc. is hiring for this role. Industry: Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance. Sector: 81.