Service Drive Acquisition Manager

Job overview

The Service Drive Acquisition Manager role is onsite in Gaithersburg, MD. The listed salary is $60,000–$80,000 per year. The role supports Fitzgerald Auto Mall’s Fitz Buys Cars team in helping customers explore vehicle upgrade, trade-in, and acquisition options. The manager engages service-drive customers and identifies potential vehicle acquisition opportunities. By coordinating with sales and service teams, tracking outcomes, and reporting metrics, the role helps transition interested customers into the sales process and improve the customer experience.

What you'll do

• Greet and engage service-drive customers
• explain upgrade, trade-in, and acquisition opportunities
• identify high-value trade-ins and expiring warranties
• present upgrade programs, lease-end options, and promotions
• coordinate customer transitions with the sales team
• collaborate with service advisors and technicians
• track interactions and conversion outcomes
• report metrics and improvement insights
• follow dealership policies and customer satisfaction standards.

What we're looking for

Skills & competencies

service drive acquisition manager

automotive

gaithersburg md

fitzgerald auto malls

full-time

customer engagement

trade-in

vehicle acquisition

sales collaboration

crm

$60k–$80k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, 401(k), and paid time off
• training program.

Why this role

Commission and bonus potential; training program; valid driver’s license required.

About the employer

Fitzgerald Auto Malls is hiring for this role. Industry: New Car Dealers. Sector: 44.