Customer Retention Specialist – State Farm Agent Team Member

Job overview

The Customer Retention Specialist – State Farm Agent Team Member role is onsite in Fairfax, VA. Compensation is $40,000–$70,000 per year. The role supports Isabel Thao Nguyen State Farm’s work helping people protect what matters through insurance and customer support. The specialist maintains customer relationships and contributes to office growth through outreach, policy renewals, and account updates. By listening to customers, explaining coverage options, and documenting interactions, the role supports retention and customer engagement objectives.

What you'll do

• Communicate with existing customers about renewals and coverage options
• review accounts and assist with updates or changes
• identify opportunities to improve customer satisfaction and engagement
• maintain accurate interaction records and documentation
• collaborate with team members on retention and outreach objectives.

What we're looking for

Skills & competencies

customer retention specialist

state farm agent team member

fairfax va

isabel thao nguyen state farm

customer retention

policy renewals

insurance

customer outreach

account updates

$40k–$70k per year

health insurance

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance, 401(k) matching, performance-based bonus, training and development, flexible schedule, company parties, and opportunity for advancement.

Why this role

Applicable state insurance licenses must be obtained. Benefits listed include health insurance, 401(k) matching, performance-based bonus, training and development, and flexible scheduling.

About the employer

Isabel Thao Nguyen - State Farm Agent is hiring for this role. Industry: Direct Property and Casualty Insurance Carriers. Sector: 52.