Technical Service Representative

Job overview

The Technical Service Representative role is an onsite position based in Great Lakes, IL. Compensation is not specified for this role, which supports the Wisconsin Distribution Center by providing expert product guidance and repair services. This role exists to ensure customers maximize the utility of their Uline products. The representative is responsible for troubleshooting technical issues, performing equipment repairs, and providing support to maintain operational efficiency for clients.

What you'll do

• Repair products returned by customers including packaging tools and equipment.
• Provide technical support to our customers through email and over the phone, offering solutions to prevent unnecessary product returns.
• Act as a resource for departments, answering questions and supporting their repair-related needs.
• Coordinate parts and estimates for repairs.

What we're looking for

Skills & competencies

full-time

day shift

great lakes il

uline

technical support

repair

customer service

onsite

no on-call

drug-free workplace

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance, 401(k) with 6% match, paid holidays, PTO, tuition assistance, fitness center.

Why this role

Includes complete health insurance, 401(k) with 6% match from day one, and tuition assistance.

About the employer

Uline, Inc. is hiring for this role. Industry: Document Preparation Services. Sector: 56.