Lead Operations Coordinator

Job overview

The Lead Operations Coordinator is an onsite role based in Phoenix, AZ. Compensation is $22.80 – $31.92 per hour. This role supports the Field Operations department by supervising coordinators and managing daily service logistics. The role exists to ensure high-quality service delivery and exceptional customer experiences. It contributes to the team by coaching staff, resolving service issues, and coordinating with internal departments to maintain operational efficiency.

What you'll do

• Supervise Operations Coordinators.
• Assist in training and coaching.
• Investigate customer complaints.
• Coordinate with Legal/HR.
• Communicate instructions to technicians.
• Handle customer calls.
• Review technician manifests.
• Conduct route audits.

What we're looking for

Skills & competencies

full-time

day shift

phoenix az

united site services

field operations

operations coordinator

logistics

supervision

customer service

scheduling

$22.80-$31.92/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Holiday & Paid Time Off, Medical/Pharmacy, Dental, Vision, Employer-Paid Short-Term Disability, Employer-Paid Employee Basic Life & AD&D, 401(k) with employer match, Employee Assistance Program (EAP), Employee Discounts

About the employer

United Site Services is hiring for this role. Industry: All Other Personal Services. Sector: 81.