Guest Experience Coordinator

Job overview

Guest Experience Coordinator at Great Wolf Lodge in Traverse City, MI. This is a full-time, onsite position with a pay rate of $16.25 per hour. The role focuses on creating an exciting atmosphere for kids with hands-on, unforgettable experiences. This position involves interacting with guests, performing child-friendly promotional activities, and leading various branded experiences such as Storytime and Dance Party. It requires comfort with public performance and the ability to work flexible hours, including evenings, weekends, and holidays.

What you'll do

• Personally interact with Great Wolf Lodge guests. Willingness to perform child-friendly promotional activities on-site and in the community. Willingness to represent Great Wolf Lodge, and our mission and core values, in a positive manner on and off site. Perform all branded experiences consistently according to Standard Operating procedures. Perform high energy brand events/experiences throughout the shift including Storytime, Dance Party, Yoga, Arts and Crafts, Master Magi Ceremony and other Great Wolf Branded experiences. Interact with families while leading different hands on activities such as arts and crafts, bingo, board games, etc… Responsible for all aspects of Character Appearances and Entertainment at the property including: Perform character appearance duties according to Great Wolf Lodge standards
• learn and perform signature character moves and non-verbal communication strategies. Characters do not speak under any circumstances. Act as a Guide for characters to and from designated meet and greet locations. Guides are the 'voice' of the character, so must have the ability and will be expected to converse casually and appropriately with guests. Responsible for character costume operations including care, cleaning, maintenance, etc. Commit entirely to the assigned scheduled opportunities for specific characters ("Wiley", "Violet", or other scheduled character) to appear at on-site and off-site events. All character and guide duties are interchangeable -- it is expected that each Pack Member is willing and able to fulfill both roles as needed. Participate in seasonal event activities throughout the year. Learn new programming multiple times a year including, but not limited to, dances, crafts or themed events. When not on break, act as though you are on stage at all times, effectively entertaining Pack Members, families and children through public performance. Perform and/or provide support to all necessary community appearances. This includes but is not limited to sponsors, charities, tradeshows, media and private functions. Assist Entertainment team with inventory of event & activity materials. Maintain a safe, clean and professional environment during the organization, coordination and production of branded experiences.

What we're looking for

Education

Some High School education or equivalent

Experience

Some High School education or equivalent

Skills & competencies

guest experience

coordinator

full-time

onsite

traverse city mi

great wolf lodge

$16.25+/hr

entertainment

customer service

hospitality

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, Dental, and Vision insurance, Health savings account, Telehealth resources, Life insurance, 401K with employer match, Paid vacation time off, Paid parental leave

About the employer

Great Wolf Lodge is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.