Service Business Development Center Representative

Job overview

The Service Business Development Center Representative role is onsite in Elgin, IL; compensation is described as competitive, with no numeric amount specified. The representative is the first point of contact for customer requests at Hopkins Ford. The role coordinates telephone and online inquiries, books appointments, identifies customer needs and sales opportunities, and records lead information in the customer relationship management system. It supports the dealership’s customer experience through follow-up, service tours, product knowledge, and cross-training with other business development center functions.

What you'll do

• Coordinate incoming telephone and online requests
• book appointments
• identify customer needs and opportunities for new or used vehicle sales presentations
• record lead details in the CRM
• complete assigned calls
• cross-train for internet leads and telephone prospecting
• conduct service department tours
• maintain product knowledge
• attend requested training and sales meetings.

What we're looking for

Skills & competencies

service bdc representative

customer service

appointment scheduling

lead coordination

crm

elgin il

hopkins ford

competitive pay

training and mentorship

medical and dental

401(k)

flexible schedules

no automotive experience needed

Work arrangement

• Weekend coverage required

Benefits & perks

• Training and mentorship
• medical, dental, and vision plan
• 401(k)
• basic life insurance
• product and service discounts
• flexible schedules.

Why this role

No automotive experience or education is needed; training and mentorship are offered.

About the employer

Hopkins Ford is hiring for this role. Industry: New Car Dealers. Sector: 44.