Customer Retention Specialist — State Farm Agent Team Member

Job overview

The Customer Retention Specialist role is onsite in Baton Rouge, LA. The posting lists a salary of $50,000 per year. The role supports Greg Archer State Farm Agency’s work helping people protect what matters through insurance and customer support. The specialist maintains customer relationships through renewal outreach, account reviews, and coverage updates. The role contributes to retention and office growth by improving customer engagement, documenting interactions, and collaborating with teammates on outreach objectives.

What you'll do

• Communicate with existing customers about renewals and coverage options
• review accounts and assist with updates or changes
• identify opportunities to improve customer satisfaction and engagement
• maintain accurate interaction records
• collaborate with team members on retention and outreach objectives
• seek referrals and Google reviews
• obtain applicable state insurance licenses.

What we're looking for

Skills & competencies

customer retention specialist

insurance customer service

policy renewals

account management

customer engagement

retention outreach

insurance licensing

baton rouge la

greg archer state farm agent

$50k/year

401(k) matching

training and development

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) matching
• performance-based bonus
• health insurance
• paid time off
• training and development.

Why this role

The posting lists 401(k) matching, performance-based bonuses, health insurance, paid time off, and training and development.

About the employer

Greg Archer - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.