Technology Incident Manager

Job overview

The Technology Incident Manager role is listed for Cleveland, OH, Albany, NY, Buffalo, NY, or remote. Compensation is $50–$56 per hour. The position is with a banking company and focuses on incidents affecting its enterprise systems. The manager leads cross-functional investigation and recovery efforts to restore technology services effectively. The role coordinates technical partners and vendors, guides troubleshooting and crisis communications, and uses post-incident reviews and process improvements to strengthen system stability and client experience.

What you'll do

• Identify and assess critical incidents and outages
• investigate potential incidents
• coordinate recovery teams and vendors
• facilitate crisis calls and triage bridges
• communicate updates to stakeholders and executives
• manage escalations
• lead post-mortems and document restoration timelines
• track follow-up actions
• maintain recovery documentation
• support production readiness and ITSM performance reviews.

What we're looking for

Skills & competencies

technology incident manager

banking

incident response

incident recovery

itsm

itil

crisis communications

post-mortems

cleveland oh

albany ny

buffalo ny

remote option

$50–$56/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Health benefits
• referral program
• growth and advancement opportunities.

Why this role

Supports a banking client; requires experience with impactful incidents and familiarity with ITIL processes; ITIL or related certifications are preferred.

About the employer

ICONMA, LLC is hiring for this role. Industry: Commercial Banking. Sector: 52.